Privacy Policy

When you request a quote, book a service, or contact us, we collect basic details necessary to serve you. This includes your name, phone number, physical address, and email address.

We also keep a detailed record of your service history, including the types of pests treated (such as termites, cockroaches, rodents, or bedbugs), the dates of our visits, and the specific treatment plans applied to your property.

We use your contact and address details to schedule appointments, send our licensed technicians to your location, and provide effective pest control treatments.

We also use your phone number to send service reminders, booking confirmations, and follow-up messages to make sure your pest issues are completely resolved.

We do not sell, rent, or trade your personal information. We only share your address and phone number with our field technicians so they can locate your property and contact you upon arrival.

We also work with trusted service providers, such as local SMS gateway providers for automated booking alerts and secure payment processors to handle digital transactions safely.

We store your service history and contact information securely to maintain long-term warranties and understand the pest history of your property during future visits.

If you do not use our services for an extended period, we will securely archive or permanently delete your personal records in accordance with safe business practices.

You have the right to ask us what personal information we hold about you. You can request updates to correct any wrong details, such as an old phone number or a misspelled address.

If you wish to have your details completely removed from our active database, you can request data deletion at any time, provided there are no outstanding service warranties or unpaid invoices.

If you have any questions about this privacy policy, or if you want to exercise your rights regarding your personal data, please contact our Rajshahi office directly.

Our customer support team is ready to assist you quickly and transparently with any privacy concerns.