Our Satisfaction Guarantee and Refund Policy

We want you to feel completely secure in your choice to work with us. If the targeted pests return to your home or business within 30 days of our initial treatment, simply give us a call. We will send a licensed technician back to your property to re-treat the affected areas at absolutely no extra cost to you.

For specific long-term treatments, such as termite control, this guarantee period may be longer as detailed in your service agreement. Our goal is to ensure your living and working spaces remain safe, clean, and comfortable.

If we have completed two full re-treatments of the targeted area and the pest issue still persists, you are eligible to request a refund. We believe in honest service, and if we cannot solve your pest problem after multiple sincere attempts, we do not want to keep your hard-earned money.

Pest control is a partnership. We cannot offer refunds or free re-treatments if the pests return due to factors outside our control. This includes situations where our structural recommendations are ignored, such as failing to fix broken window screens, leaving food uncovered, or neglecting standing water that attracts mosquitoes.

Additionally, if your property becomes re-infested from an untreated neighboring building or if you introduce new infested items (like second-hand wooden furniture containing termites) into the treated area, the guarantee will not apply.

To qualify for a refund, you must submit your request within 45 days of your initial service date. Once our management team reviews and approves your request, we will process your refund within 7 business days.

We make the refund process as convenient as possible for our clients in Rajshahi. You can choose to receive your refund directly through bKash, Nagad, or via a standard bank transfer to any major commercial bank in Bangladesh.

If you need to request a follow-up visit or a refund, please contact our Rajshahi customer care team. You will need to provide your name, phone number, and the service receipt number we provided during our visit.

You can reach us by phone, send a message on WhatsApp, or visit our office. We will respond promptly to schedule a technician visit or guide you through the refund process.